Returns & Exchanges

At HUGO, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any item in its original condition within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Log in to your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags and labels are still attached to the products.

• 3.
  Ship Your Package

  Affix the prepaid shipping label provided in your portal and drop off the package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to the original payment method within 5-7 business days.