Frequently Asked Questions

Everything you need to know about shopping with HUGO.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, HUGO ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

How do I know if a product is in stock?

Inventory levels are updated in real-time on our product pages. If an item is out of stock, you can sign up for our 'Back in Stock' notification to be alerted when it returns.

Are your products covered by a warranty?

All HUGO products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship under normal use.